Privacy Policy

Last updated: 13 November 2026

This privacy notice explains how Salem Cleaning Pro collects, uses and protects personal information when you visit our website, ask for a quote or become a customer. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Salem Cleaning Pro is a trading name of Salem Enterprise Limited, a company registered in England & Wales (Company No. 15487128), 13 Utrillo Close, Coventry, CV5 8LW. We are the data controller for the personal information described in this notice. We are not required to appoint a Data Protection Officer; questions about this notice can be sent to sales@salemcleaningpro.co.uk or by calling 01604 360927.

2. Information we collect

  • Enquiries and quotes: name, email address, phone number, postcode, the service you need, your preferred dates and anything you include in your message.
  • Customers: contact details, property or site addresses, access and key-holding instructions, site requirements, health & safety information about the premises, booking history, invoices and payment records.
  • Newsletter and offers: your email address (and name, if you give it) when you subscribe to updates or claim a promotional offer.
  • Website use: IP address, device and browser type, pages visited and how you arrived at our site, collected through cookies and similar technologies (see section 8).

3. Where we get your information

We only collect information that you choose to give us, through:

  • the quote, enquiry and contact forms on our website, including our Contact Us page;
  • our promotional and special-offer pages, and lead forms on our adverts (for example on Facebook, Instagram or TikTok);
  • our website live chat and WhatsApp;
  • phone calls and emails to us;
  • messages sent through our Google Business Profile or social media pages;
  • our newsletter sign-up;
  • referrals – when someone who knows you recommends us and passes on your details with your agreement;
  • your letting or managing agent, when they book us to clean a property on your behalf.

4. How we use your information and our lawful basis

  • To respond to your enquiry and prepare a quote – steps you have asked us to take before entering a contract.
  • To plan, deliver, quality-check and invoice our cleaning services – performance of a contract.
  • To keep accounting, tax and health & safety records – legal obligation.
  • To follow up quotes you have asked for, and to ask customers for feedback or reviews – legitimate interests in running and improving our business. You can opt out at any time.
  • To send our newsletter and offers you have signed up for – your consent, which you can withdraw at any time.
  • To use analytics and advertising cookies – your consent, which you can withdraw at any time.

You don’t have to give us your details, but if you don’t we may not be able to respond to your enquiry, provide a quote or deliver our services. We do not make decisions about you using solely automated processing, including profiling.

5. Marketing

We only send marketing emails or messages if you have signed up for them, claimed one of our offers, or are an existing customer who has not opted out. Every marketing message includes a simple way to unsubscribe, and you can also email sales@salemcleaningpro.co.uk. We never sell or rent your information.

6. Who we share your information with

  • Our cleaners and approved subcontractors, only as needed to carry out your job. Job details and addresses are shared by work email, not through messaging apps.
  • Service providers who support our business, such as job-management, email, telephone, accounting, form-processing and IT providers, and our website host (Hostinger).
  • Analytics and advertising providers (Google, Meta and TikTok) – where you have accepted the relevant cookies, or where you submit a lead form on their platforms.
  • Professional advisers, insurers, accreditation bodies (such as SafeContractor) and authorities such as HMRC, the police or regulators where we are legally required to.

All service providers act on our instructions and are required to keep your information secure.

7. International transfers

Some of our service providers store or process information outside the UK, including in the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK–US Data Bridge.

8. Cookies

Our website uses essential cookies to work properly. With your consent, we also use analytics cookies (to understand how visitors use the site) and advertising cookies (to measure and improve our adverts). You can accept or reject non-essential cookies using our cookie banner and change your choice at any time using the cookie settings link on our website or in your browser settings.

9. How long we keep your information

  • Enquiries and quotes that do not lead to work: up to 24 months.
  • Customer, contract and financial records: 6 years after our last work for you, as required for tax purposes.

10. How we keep your information secure

We use appropriate technical and organisational measures to protect your information, including access controls, password-protected systems, secure storage of keys and access codes, and staff confidentiality obligations. Only people who need your information for their work can access it.

11. Your rights

You have the right to: access the information we hold about you; ask us to correct it; ask us to delete it; ask us to restrict or object to how we use it (including objecting to direct marketing at any time); receive a copy in a portable format; and withdraw your consent where we rely on it. To exercise any of these rights, email sales@salemcleaningpro.co.uk. We will respond within one month and there is normally no charge.

12. Children

Our services and website are intended for adults. We do not knowingly collect personal information from children.

13. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

14. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.